Warranty

One-year warranty

South East Asia (S.E.A.) Sails (Thailand) Co., Ltd. provides original purchasers with coverage that their sail will be free from defects in manufacturing, materials, and workmanship from the date of purchase. Within the one-year period, SEA Sailmakers will correct defects or, at its discretion, replace or refund the product. This warranty excludes normal wear and tear and neglected or modified products.

Warranty claim process

Products must be returned to SEA Sailmakers for evaluation. Following inspection, we will replace, repair, credit the account, or return the item as-is.

To initiate a claim, contact Robert Tasker at robert.tasker@seasailmakers.com to request a return authorisation number, then submit the product with proof of purchase.

A return authorisation number must be clearly marked on the outside of the box. Include a letter with your name, street address (not P.O. boxes), daytime and evening phone numbers, and an explanation of the return request.

Ship via a traceable method; insurance is recommended. SEA Sailmakers cannot be responsible for packages until they arrive at our warranty department.

Contact

For questions about this policy, contact SEA Sailmakers:

• Email: robert.tasker@seasailmakers.com
• Phone: +66 (0)76 604 598
• Address: The Sail Loft, 50/7 Moo 4, Ban Para, T. Pa Khlok, A. Thalang, Phuket 83110